First: What IS a standard operating procedure?

A standard operating procedure is a set of written/audio/video instructions that describes the step-by-step process that must be taken to properly perform a routine activity.

It’s intended that SOPs be followed the exact same way every time to guarantee that the company remains consistent - especially if you work in a highly regulated or monitored environment such as financial services, some health providers, and even for health and safety reasons…

Steering the ship of a business is can be both exhilarating and challenging. Decisions made can have a profound impact on the entire company and its performance. It’s in this context that personalized business coaching emerges as a powerful tool for business owners to not only navigate the complexities of their roles but to thrive and excel.

I’ll dive into the various advantages and positive outcomes that business coaching brings to owners and founders as a not-so-secret weapon.

Many business owners and founders often grapple with the question of where to focus their efforts for maximum impact. When you can hone in a few important areas, you’ll find that the pieces come together, you’re gaining traction and able to create sustainability in your company.

While it's not uncommon to feel pulled in multiple directions, the key to overcoming this lies in a strategic and intentional approach to where you direct your attention.

There are two areas that support yours and your business’ growth: personal and strategic initiatives.

One of the reasons I’m so fired up working with business owners and founders is because I want each and every owner to experience the growth and expansion running a business offers - if you want to grow as a person, your business is a great teacher - am I right?

Do you ever want to be given a plan, a step-by step approach or a list of instructions, “Do this and your business will grow”?

Well this is pretty close…

In the ever-evolving world of business, achieving sustainable growth is a goal that's often easier said than done. It requires a well-thought-out strategy and the ability to adapt to changing market conditions.

To help you navigate this journey, I’d like to share the SVO Model of Sustainability and Growth TM – a simple yet effective framework that emphasizes simplicity, verification, and seizing opportunities. By following this model, you can create a robust foundation for your business's long-term success.

Are you caught in a never-ending cycle of day-to-day tasks, feeling like you're always putting out fires, and never making the progress you dream of in your business? You're not alone.

Many entrepreneurs and professionals find themselves trapped in the whirlwind of immediate demands, leaving little room for strategic growth. But fear not; there is a solution, and it's called future-oriented work.

In this blog post, we'll delve into the significance of focusing on future-oriented tasks and how it can transform your business.

When I was in university my degree was a Co-Op program - which meant that I had several work-terms through my degree that allowed me to experience different businesses and industries. It was fantastic. I loved my degree and experiences at that time.

In one particular experience, I had the privilege of working in two businesses that shared admin resources (me) which was a partnership between two individuals - one an interior designer and the other a marketing consultant. It was a fascinating look inside these two diverse industries.

At the time, I noticed two hard-working Business Owners with a passion for their work. It was only years after that experience that I really understood the significance of how they ran their business. 

What I learned:

Based on KPMG’s 2022 SMB Business Outlook Survey, 83% of SMB leaders are confident in their company’s growth over the next three years.

KPMG has also identified that the single most significant source of growth over the next three years will come from organic growth (innovation, R&D, investments, new products, and recruitment) ranked at 24%. Other forms of growth cited were Digital and Technology Investments 18%, Strategic Alliances with third parties 18% and Attracting Fresh Capital at 10%.

Organic growth involves evaluating your operational models for efficiencies, enhancements, or other initiatives that will strengthen your company.

This is where the consideration of adding value comes in…

What’s not to love about your favourite customer?

Whether it's the fact they’re wonderful people to work with, provide you with much of your business, they pay on time or you simply look forward to your interactions together; whatever the reason, each time you do business with them, it’s a good day :).

And why not? I love it when business is fun and enjoyable.

But could working with your favourite customer put your business at risk…?

Have you ever thought about what it would be like to sell your business?

Or, hand it over to a family member who now works, or will be working, in your company?

Is this something you know you’d like to do in the future…or does it feel more abstract and you have no idea how to make it happen?

We’ve all heard stories of successful businesses, passed down to the next generation who have failed the business in some way.

While we can’t predict what a new owner might do - whether that’s a buyer or your own family member we CAN prepare our business the best we can so it operates well, setting the new owner, existing employees and existing customers up for success.

AND there’s a way to do all this so you enjoy the benefits now even before you are ready to transition.

Our vision is to see more purpose-driven companies excel and sustain through generations, making a positive lasting impact on the world.

How does my company contribute to this?

We coach founders & owners to grow by adding transferrable value, create a succession platform and take a vacation.

Part of lasting through generations is capturing the brilliance, savvy and know-how of you, the founder and owner, to ensure you don’t leave a knowledge gap when you decide not to be directly involved in your business anymore.

Your knowledge is gold and is the foundation of how your company started and what contributes to its ongoing success.

Even if you are aren’t thinking about passing your business to another in the future, or at the point where this has even entered your mind; capturing and transferring knowledge is a skill that takes practice and planning. It’s possible and it doesn’t have to be perfect or complex. And, it can be a process that evolves.

Being able to articulate your company’s vision simply is powerful.

It supports your decision-making, how you lead, and provides a guidepost for your company to work towards.

Sharing it with your team, your clients and suppliers can be equally as powerful so people know what you’re about. People are attracted to doing business with companies that have passion and purpose.

If you haven’t articulated or written your business’ vision in a while, I encourage you to use this simple framework which includes what success looks like.

Here’s a vision framework for you to work with:

As you work to grow your business, do you find yourself ever saying, “I’m not sure anyone else can do this,” or “what I do is so unique.”

OR, “I wouldn’t even know how to train somebody on this, I do it differently every time!”?

If you’re interested in scaling your business and growing your results, one of the most frequently raised topics of concern is about consistency and getting the rest of your team members to deliver.

“If I don’t do it, it won’t be the same client experience” or “We won’t achieve the same results.”

Some of these perspectives may be factual and some may not.

Even if it’s factual now, it doesn’t mean that can’t change.

In this series of understanding the different (eight be exact) drivers of your business’ value, today’s driver is really about what the future holds for your business.

First, I want to acknowledge all you’ve accomplished to date - building something from nothing, or taking an existing business and building it to the point where you are now. I know you’re not finished yet, but, it’s important to acknowledge how far you’ve come.

Congratulations!

Revel in the past rewards, accomplishments, awards, client success stories, and fulfillment you’ve enjoyed to this point.

Having a great history is one thing and while this can provide a wonderful sense of pride and fulfillment, someone interested in taking over your business in the future is not only thinking about where you’ve come, but how much is possible in the future.

In other words, your company’s growth potential.

There are 8 drivers of company value that contribute to the valuation of whether your company will be easy to pass on or to sell in the future. Through my work supporting business owners to grow their businesses in a way that maximizes their future exit options, I have found that these 8 drivers aren’t always obvious.

And, through focusing on these 8 drivers, this is the process to grow your company, so if you’re not looking to sell anytime soon, these drivers will offer you a roadmap to enjoy growth in the meantime.

The first driver I would love to talk about first is Hub and Spoke. I wanted to start here because typically, almost every owner I’ve worked with has an opportunity in this area…

In spite of the strategies you may try in growing your business or stepping into a broader leadership role, having ideas to pursue is only half the equation for success.

Often we know what we need to do, but why is it so difficult to do it sometimes? To internalize it.

There can be so many reasons why we humans don’t do the things that are good for us all the time or don’t always make choices that support us, but one of those areas that we could bring focus to is our mindset.

Your mindset WILL support you to navigate challenges and is an important determinant of your success.

Carol Dweck, author of Mindset: , says that…..”Mindsets frame the running account that’s taking place in people’s heads. They guide the whole interpretation process.”

How do we turn disappointments in your business and leadership into a profound path forward that will lead us to future wins?

We’ve all felt it. The time when our customer didn’t come on board.

That moment where our idea fell flat in the boardroom and ultimately was glossed over.

That moment when our proposal wasn’t accepted.

That time when our manager didn’t seek our input on an important direction, when you felt you had been integral up to that point.

Instead of going to down the path, which so often might occur, of spinning out in a spiral of feeling put down, de-motivated, which then can lead into, ‘am I cut out for this?’ or ‘why does this always happen to me’ I’d like to make another suggestion.

In this time of working from home, with so many distractions and major worldwide issues unfolding AND having others in your home, having a strong morning routine can mean the difference between a great day and an unfocussed one….which can sometimes add up to many unfocussed days.

I wanted to go back to basics here, because this is what we are all facing right now. Our regular routines have been disrupted. Where we work has changed for many. There are others in your space that may not normally be there…..

I will add a disclaimer here as well…sometimes we need time to process, time to adjust, reflect and adapt, with patience, compassion and grace. I am in favour of taking the time to process all the changes and challenges that you’ve been through or are facing. If that means working at slow speed, making space for more family time, I am all for it.

When you are ready…and I know you will be. You’ll be wanting to get some things done. And, feeling like you’re able and capable of getting things accomplished will be a form of carving out your own control in a situation that is very fluid now.

So when you are ready, here are some ideas for you.

Have you ever heard the quote:

“We cannot solve our problems with the same thinking we used when we created them” by Albert Einstein?

Einstein suggests that shifting how we look at things provides us with the clarity to find solutions. In order to shift our thinking though, understanding our behaviours can help identify how we think or feel about things. So, let’s look at your leadership behaviours.

First, what do I mean about next level behaviour?

This is the higher level behaviours we use when we are at our best selves and step into a more evolved or expanded version of the role we are striving to inhabit.

As an example, for the business owner, next level leadership behaviour may come when you consider what you would do if you thought about what your business needed from you. Or, what you would do if fear wasn’t in the way?

What behaviours would you need to lean into more fully in order to execute in a critical area? This could be what your business needs to enhance it’s marketing or sales process, for example. Or, it could be what’s needed to improve any process in your business, for that matter.

As a business leader there are behaviours that contribute to the success of your business and there are behaviours that are neutral (may not have an impact either way) and then some that may even put up challenges to achieving success.

Here are some behaviours I have observed that can prevent us from evolving in our leadership effectiveness:

What makes someone successful in their career or business?

If you were to ask several people about their key to success, you'll get a lot of different answers (many of them about strategies and tactics), but what I've noticed is that a few consistent responses tend to surface.