How to capture your Standard Operating Procedures for service-based businesses
First: What IS a standard operating procedure?
A standard operating procedure is a set of written/audio/video instructions that describes the step-by-step process that must be taken to properly perform a routine activity.
It’s intended that SOPs be followed the exact same way every time to guarantee that the company remains consistent - especially if you work in a highly regulated or monitored environment such as financial services, some health providers, and even for health and safety reasons…
Creating Your High-Level Team
One of the toughest aspects of running your business is wearing the many hats it takes to run your company.
However, to get yourself out of the spin cycle of your days, investing in building a high-performing team can elevate not only the space you can gain in your business to focus on strategy and goals, but to elevate your company’s results.
Through my work with my clients who are successful business owners and founders, we’ve been able to elevate their impact and overall company performance by embracing three core steps in building high-level support in their businesses:
Are you an overworked owner?
If there’s a common culprit that’s discussed amongst business owners and entrepreneurs - it’s this:
There’s never enough time to get it all done! OR I wear too many hats!
The theme here usually involves a very hard-working but overworked owner.
There’s a desire here to gain back some much-needed time and space.
Can you relate?
There are three foundational ways to free-up more of your time so you can go from feeling ‘overworked’ to having more ease and spaciousness in your business (doesn’t that sound nice?!).
Holding on doesn't make your company more valuable
Our vision is to see more purpose-driven companies excel and sustain through generations, making a positive lasting impact on the world.
How does my company contribute to this?
We coach founders & owners to grow by adding transferrable value, create a succession platform and take a vacation.
Part of lasting through generations is capturing the brilliance, savvy and know-how of you, the founder and owner, to ensure you don’t leave a knowledge gap when you decide not to be directly involved in your business anymore.
Your knowledge is gold and is the foundation of how your company started and what contributes to its ongoing success.
Even if you are aren’t thinking about passing your business to another in the future, or at the point where this has even entered your mind; capturing and transferring knowledge is a skill that takes practice and planning. It’s possible and it doesn’t have to be perfect or complex. And, it can be a process that evolves.
Looking for more 'Time' in your Business
If you were to take a survey of Business Owners and ask them why they went into business, many would say one of their top reasons was for flexibility and freedom.
However, when the business gets going and you are juggling all the different roles, it feels like you have everything BUT flexibility and freedom.