How differentiated is your business? (Fourth driver of business value)

A few months ago I was searching dog breeders and their websites….yes, it’s happening. Something the kids have been wanting for years is finally going to happen :). We are now on a list to receive our puppy in the Fall.

The point of my sharing this is that as I was looking at breeders’ websites, they started to sound very similar - they all offer puppies of a particular breed, they all guarantee the pedigree, most offered first shots, and so on. But a couple of websites stood out. Some offered more resources than others after you received the puppy. And this got my attention.

We will be first-time dog owners and this was very reassuring to me. Having shopping lists and resources for new pet owners was right up my alley. One breeder offered support through a community page.

The point I’m making here is about differentiation. They all really offered the same or similar ‘offering’ (a cute little puppy of the breed I was looking for) and yet a couple really stood out to me as a buyer.